Vittorio Citro Boutique
Returns and Exchanges
Request a return or exchange online in just a few steps. Before proceeding, check the main conditions.
The period begins on the delivery date and includes the 14-day withdrawal period provided by law.
The item must be returned intact in every part, including the original boxes and packaging, such as shoe boxes, which are an integral part of the product. There must be no damage, adhesive tape, or labels applied directly to the original packaging, which must never be used as shipping packaging.
The product must be new, complete with all accessories, and have the original tags attached. Clothing must be neatly folded and carefully repackaged in the original packaging, avoiding any damage during return shipping.
For orders paid on delivery, in the event of withdrawal, the refund will be issued via bank transfer to the IBAN you provide. Alternatively, you can choose an exchange or store credit.
After the return has been received and inspected. The credit may take an additional 3-5 business days.
Italy free · Europe €10,00 · Rest of the world €15,00.
How it works
Enter your order details and choose between a return, exchange, store credit, or refund.
After submitting your request, you will receive the return instructions and label.
Drop off the package at a BRT-Fermopoint location. Find the nearest location .
Available options
You can replace the item with a different size or color, subject to availability.
Receive a code for the returned value, valid for 12 months.
The refund will be issued to the original payment method. For cash on delivery orders, it will be made via bank transfer to the IBAN you provide.
Useful information
Non-returnable items
For hygiene reasons, we do not accept returns of swimwear and underwear if tried on in direct contact with the skin, opened perfumes and cosmetics or items with the seal removed, or personalized items.
Damaged or incorrect item
Contact us within 48 hours of delivery, sending photos of the product. In the event of an incorrect or damaged item, you will receive a full refund and free shipping.
Alternative courier
You may use a courier other than BRT, but the costs and risks are your responsibility. We always recommend tracked and insured shipments.
Returns after 30 days
The return will not be accepted. The item will remain in storage at our warehouse for 30 days, after which it may be collected at your expense.
Refund for cash-on-delivery orders
For purchases paid in cash on delivery, in the event of withdrawal, the refund will be made by bank transfer to the IBAN you provide, within the stated time frame. Alternatively, you may request an exchange or a gift voucher (store credit) of equal value.
Right of withdrawal and consumer protection
You have the right to withdraw within 14 days of delivery without providing any reason, pursuant to the Consumer Code (Legislative Decree 206/2005, Articles 52 et seq., implementing Directive 2011/83/EU). In the event of withdrawal, the refund will be issued in money using the same payment method used for the purchase and will include the cost of the standard shipping initially paid; for cash-on-delivery orders, as an electronic refund is not possible, the refund will be made by bank transfer to the IBAN you provide. An exchange and store credit are alternative solutions offered voluntarily and in addition to your statutory rights. If the outbound shipping was free, no shipping costs will be refunded; return shipping costs, where applicable, remain the customer's responsibility (returns are free in Italy).
Need help?
Our customer service team is available to assist you with the procedure.